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Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.

Dear Valued Client,

PU Prime will be conducting a scheduled important major upgrade from 18^th October 2025 (Saturday) 00:00 hrs to 19th October 2025, 24:00 hrs (GMT+3).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will also be temporarily unavailable. However, the official website will remain accessible.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

As part of PU Prime’s ongoing commitment to providing a stable and reliable trading environment, please be informed of the following weekly weekend scheduled optimisation activities:

1. Saturday Server Upgrade

• Schedule: Every Saturday, from 00:00 to 02:00 hours (system time). with an estimated duration of minimal and last no more than 30 minutes. The actual duration may vary depending on system requirements.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: During this period, clients may experience brief disconnections or disruptions affecting Trading, Account visibility in the Client Portal, Internal transfers, deposits and withdrawals
• Purpose: This scheduled optimisation process is conducted to optimise the system and enhance system overall stability.

2. MetaQuotes Server Optimisation

• Schedule: Every Sunday at 03:47 (system time), with an estimated duration of 10 minutes.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: Temporary interruptions may occur, including inability to open, close, or modify orders, as well as brief disconnections from the servers.
• Purpose: This fixed, routine process is conducted in line with MetaQuotes’ requirements to reduce server load and enhance overall platform stability.

Important Note:

Please note that, in accordance with the Client Service Agreement, PU Prime will not be liable for any potential losses that may occur during scheduled optimisation periods. We appreciate your understanding and will do our best to minimise any inconvenience.

We sincerely apologise for any inconvenience this may cause as we strive to provide you with better service. PU Prime is committed to providing you with the best trading experience and this Weekly Scheduled Optimisation Notice will enable us to ensure that you trade without any unexpected interruptions.

For other upgrades that may involve longer disruptions to your trading, we will announce them ahead of time in a separate announcement.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.